How can we help?

What is ZapMatch and who is it for?

Do I need to be a licensed agent to use ZapMatch?

I didn't get my WhatsApp verification code — what do I do?

How long does verification take?

What does 'verified' mean on my profile?

Is ZapMatch free to use?

What is a WTB / WTR / WTS signal?

How do I post a signal?

What is the AI parser and how does it work?

My signal was parsed incorrectly. How do I fix it?

What is the completeness score?

How long does a signal stay active?

Can I post a signal for a tenant, not just a buyer?

Can I post commercial property requirements (shophouse, land, office, factory)?

How does matching work?

What does Hot / Warm / Low match mean?

Why do I see fewer signals than expected?

What is 'active territory' vs 'watch territory'?

How do I change my territory?

How do I respond to a buyer signal?

What happens when I unlock a contact?

Can I propose more than one listing?

What should I say on WhatsApp after the introduction?

What is the co-broke commission split?

What happens after I tap Open WhatsApp?

How do credits work?

What is Pro and what does it include?

How do I top up credits?

Do credits expire?

If I'm charged a credit for an expired signal, will I be refunded?

What is my trust score?

What affects my trust score?

How do I improve my trust score?

Can my account be flagged?

What is the listing locker?

Can I add a listing from a URL?

What is a 'stale' listing warning?

Is buyer contact information safe?

Who can see my phone number?

How do I delete my account?